Return & Replacement Policies

Requirements for a valid return

If for any reason you are not happy with your order, you can return it as long as your item meets its original conditions and the following criteria:

1. It is within THREE DAYS from the delivery date.

2. The item is in its NEW conditions.

3. The item is in its ORIGINAL packaging, with all accessories intact (including manuals, warranty cards, certificates of authenticity, tags, etc.). Branded electronics and media items (Books, DVDs, Software, Video Games) must be unopened with seals intact.

4. If the item came with a free promotional item, the free item must also be returned.

5. It is not part of the list of exceptions (see below).

How to return

Simply Contact Iduka Online Customer services by call 0784921188 or by email at idukastore@gmail.com and copy to info@iduka.rw

Return delivery cost will be paid by Client.